Terms and Conditions
These terms and conditions apply to all services provided by RYDE
London. Please read these terms and conditions carefully before making a
booking. By making a booking you agree to be bound by these terms and
conditions.
Summary of Terms Used
These Conditions – any standard terms and conditions of sale set out in this
document and includes any special terms and conditions agreed in writing
between the Passenger and the Provider.
The Passenger – the person making the booking and any other person on whose
behalf a booking was made. By travelling in the vehicle each passenger is
deemed to have accepted these Terms and Conditions.
The Provider – RYDE London
The Contract – the contract for the provision of minicab services as defined in
section 1.1
The Transportation Service – the minicab service to be supplied by The Provider
in accordance with these terms and conditions.
1.
1.1 A booking constitutes an offer by you to purchase The Transportation
Service in accordance with these Terms and Conditions, and an acceptance by us
to provide The Transportation Service. A booking will only be deemed to have
been accepted and hence a Contract entered when we confirm the booking by
email, or when the journey commences, whichever occurs first. At this point a
Contract has been entered into between RYDE London and the Passenger for the
booking and the provision of the Transportation Service.
1.2 We are under no obligation to accept a booking, and a booking may be
declined for any reason.
1.3 Once a booking has been accepted RYDE London will be responsible for
the provision of the Transportation Service.
1.4 By requesting a reservation on the Provider’s website
(www.rydelondon.co.uk), by telephone, by email or by any other means the
Passenger accepts these terms and conditions.
1.5 RYDE London reserves the right to use the services of other Licenced
Minicab Companies (herein known as third parties) to provide the Transportation
Service to Passengers. In this instance the provision of the Transportation
Service will remain the responsibility of RYDE London to the extent permitted by
law.
1.6 These Terms shall be governed by and construed in accordance with the
laws of England and any disputes will be decided only by the English courts.
2. Quotations and Rates
2.1 Sales literature, price lists and other documents issued by the Provider
in relation to the Transportation Service are subject to alteration without notice,
and do not constitute offers to sell the service, which are capable of
acceptance. No contract for the offer of service shall be binding on the Provider
unless the Provider has accepted a reservation placed by the Passenger.
2.2 Any typographical, clerical, or other errors in quotations, price lists or
any other literature shall be subject to correction without any liability on the part
of the Provider
2.3 Where the Provider has quoted a price for Service other than the price in
the Provider’s published price list the price quoted shall be valid for 24 hours, or
such other time as specified by the Provider.
2.4 The Provider reserves the right, by giving notice to The Passenger at any
time before delivery including after a booking has been accepted, to amend the
price of the Transportation Service, or the Transportation Service itself to reflect
any increase in the cost to the Provider, such as but without limitation, changes
to law, taxation, and regulation.
2.5 The Provider reserves the right, by giving notice to The Passenger at any
time before delivery including after a booking has been accepted, to cancel the
Transportation Service or to amend the price of the Transportation Service to
reflect any increase in the cost to the Provider, such as but without limitation in
change in delivery dates, failure of Passenger to give adequate information
3. General Terms of Carriage
3.1 It is the responsibility of the Passenger to ensure that they have allowed
adequate time for their journey. Any recommendations or suggestions made by
the Provider, or their staff will not be result in any liability.
3.2 Fares quoted are for the exact journey specified by the Passenger, any
additional diversions, set downs or pickups by the passenger will incur a
minimum charge of £5 per diversion.
3.4 The Provider cannot be held responsible for any late arrival to an
address, airport, cruise port or other destination. We cannot accept
responsibility for any missed flight, ships or trains.
3.5 The Provider is under no liability to the Passenger whatsoever for any
indirect loss and/or expense (including but not exclusive to loss of profit, loss of
opportunity, loss of customers or contracts) suffered by the Passenger arising
because of a breach by the Provider of these Terms and Conditions, whether or
not such loss was foreseeable and whether the possibility of such loss was
advised of.
3.6 In the event of any claim against RYDE London arising from the
performance of the Transportation Service, the RYDE London’s liability shall be
limited to a refund not exceeding the total cost of the specific Transportation
Service. Any other payments will be entirely at the discretion of RYDE London.
3.7 The Provider reserves the right to refuse any Passenger to make a
journey if the passenger has excess luggage which would result in the vehicle
being unsafe.
3.8 The number of persons and quantity of luggage must be specified at the
time of booking. The Provider reserves the right to increase the fare if the
number of passengers or amount of luggage would result in a larger vehicle
being required.
3.9 The Provider will not carry any of the following, and reserves the right to
add to this list at any time:
Explosives, firearms, flammables, etc
Fragile, breakable or temperature sensitive items
Cash, securities and negotiable papers
Hazardous items
Alcoholic beverages or anything containing alcohol
Illegal narcotics / drugs
3.10 Where an unaccompanied luggage is transported the Provider will try its
best to deliver the luggage to the destination specified by the Passenger. Where
this is not possible, or where the driver cannot obtain a signature for delivery
the driver may return the luggage to head office where storage and additional
delivery costs may be incurred
3.11 The Provider reserves the right to refuse to carry any Passenger who
behaves in a disorderly, threatening or abusive manner
3.12 The Provider does not accept any responsibility for loss or damage to
luggage. Passengers are always responsible for their own luggage. Drivers
may, at their discretion, assist with loading and unloading luggage but this is
solely at the Passengers risk.
3.13 The Provider will endeavour to provide a vehicle of the type requested by
the passenger or other suitable vehicle. Where this is not possible the Provider
reserves the right to use the services of other Licenced Minicab Companies
(herein known as third parties) to provide the Transportation Service to
Passengers.
4. Waiting Times and Additional Charges
4.1 Waiting time for all meets apart from airport pickups will be free for the
first 15 minutes. Thereafter waiting will be charged at a rate of £6 per 15
minutes. For airport pickups the first 30 minutes waiting time after your
selected pickup time will be free of charge. Thereafter waiting time will be
charge at £7 per 15 minutes. Flight delays will not incur waiting time charges,
we will track your flight and update your pickup time according to the flight
landing time.
4.2 Journeys which pass the through the London Congestion Zone and are
not travelling directly to one of the following airports (Heathrow, Gatwick,
Stansted, Luton or London City Airport) will incur a surcharge of £18 on top of
the fares displayed on our website. This will be included in any quotation
received directly from the Provider by email or telephone.
4.3 Bookings made on the following dates will be subject to a surcharge of
50% on published prices 24, 25, 26, 31 December and 1 January
4.4 The Passenger will be charged a valeting fee of £60 for any damage to
the vehicle including but not limited to vomiting, spilling liquid or food in the
vehicle.
5. Cancellations
5.1 RYDE London is contracted for the provisions of the Transportation
Service and all cancellations must be made directly with RYDE London.
5.2 Any cancellations made within 24 hours of the journey time must be
cancelled by phone by calling 0203 143 0127.
5.3 For cancellations made 24 hours or more before the journey time a 85%
refund will be issued.
5.4 Any cancellations made less than 24 hours before the journey time a
cancellation charge of 100% of the full fare will be levied.
5.5 Any claim for a refund must be made within 1 week of the journey
date. A claim will be deemed to have been made when you cancel your
reservation.
5.6 If the Passenger does not show up for the Transportation Service the
booking will be treated as a “no-show” and 100% of the fare will be charged
5.7 If you cannot locate your driver and seek an alternative method of
transport without first contacting the Provider to try and resolve the situation
you will be charged the full fare for the booking.
6. Payments
6.1 RYDE London accept payments by most major debit/credit cards or by
PayPal/Bank Transfer.
6.2 Cash payments are accepted by RYDE London, payment must be made
to your driver who will collect payment on behalf of RYDE London.
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